Please note that if you don't check your email regularly, you might not see the notice. Choose the correct shipping method to insure that you receive your shipment on time.
If your order is urgent
please make note in the checkout notes and Email us so that we may give your order special attention.
Sales outside of the U.S.
Orders outside the U.S. a wire transfer is the only form of payment we will
accept.
Credit Cards
We accept Visa, MC & Discover
SHIPPING CHOICES
We use UPS for our shipping. All rates are those of this carrier.
Orders placed between Noon Friday and Sunday are processed on Monday.
International orders
We may be charged an up charge for shipments on International orders, kindly leave you email address if we need to get in touch with you. We'll let you know
before we process the order. You will be responsible for your countries taxes or tariffs/customs fee's if applicable. If you wish to place a large order, my we suggest that you contact us prior to placing your order. We
will require a wire transfer of funds prior
to shipping.
When shipping overseas you will need to select
"other"
for state, otherwise you will receive the wrong rate. In the special instructions, indicate the State/Providence.
SPEED OF DELIVERY (domestic orders only)
The four options for delivery are
Ground
,
3-Day Select
,
second Day Air
and
Overnight
.
Speed of delivery applies to in stock items only. If it has to be special ordered, you may have to wait a bit longer
. When in doubt, ask.
We cannot control delivery once the package is in the hands of the carrier. All estimated delivery times are provided by the carriers. Delivery guarantees are the responsibility of the delivery service.
International shipping can be significantly delayed by Customs.
.
SHIPPING
RATES
Shipping is automatically calculated during checkout. You may cancel at anytime during the transaction. We charge whatever it costs us to send the packages (shipping costs, packaging, labels, etc). To calculate the rate, we need your zip code,
which is why the rate shows up at the end of the transaction.
UPS Rates
our software communicates with UPS to determine the applicable rate to apply. It retrieves the weight and dimensions we have posted in our system for each product listed in our database.
Inaccurate Rates.
On a rare occasion our software is unable to commutate with UPS due to high volume, in this case our system will post a product value rate, should this rate not be consistent with UPS rates, we will adjust the charges + or - and notify
you of the adjustment.
Note: All shipping costs and handling fee's are non-refundable.
APO/FPO ADDRESSES
UPS requires a physical address. P.O. Boxes are not acceptable.
RETURNS
What is your Return Policy?
We do our best to be
flexible with returns. We will need a reason for the return, if a product is defective or the wrong product is ordered. You will need to contact
us and request a RMA. Kindly indicate your invoice number, your name and means of contact.
Some
products have a 20-25% restocking fee. When in doubt ask.
Special Order Items
may only be returned if the manufacturer will allow us to return the item. They are handled on a case-by-case basis. In general, consider a
Special Order Item
as non-returnable.
International shipping costs are not refundable under any circumstance.
- Marine electronics may only be returned if unopened.
- Ignition parts and all engine electronic or electrical items may not be returned.
-
All returned products must be complete, i.e., no missing components such as warranty cards & packing material.
Contact us for returns on defective items. The item returned depends upon the warranty. Most items should be sent to us, but some go directly to the manufacturer.
All purchases are in U.S. Currency
REFUNDS
-
What is our Refund Policy?
Refunds are issued after the returned product has been received and inspected. Refunds are issued in the same form as payment was received for the original order. Please allow a week from the time the
package arrives at our warehouse for the credit to be processed.
-
Shipping & handling costs are non-refundable. The exceptions are cases where we made an error. Refunds for service failures are processed when the
courier recognizes that they have not met their guarantee and have issued a credit to us for your order.
-
For defective merchandise, you only have to pay for delivery once.
The replacement merchandise is
sent at our expense.
-
Some of our distributors have a 15-25% restocking fee
EXCHANGE OPTIONS
How can I exchange an item?
If you need a different item or need to exchange a defective item for a new one, the exchange can be handled in two ways.
-
Speed Exchange:
We issue an RMA for the merchandise to be returned, charge your card for the new item and ship it right away. You return the original merchandise and a credit is issued
when the item is received and processed. This is the fastest way to get a replacement item.
-
Normal Exchange:
We issue an RMA for the merchandise to be returned. You return the original merchandise and we ship a new item. This takes a bit longer, but does not cost you any additional money up front.
See returns above for an explanation of who pays the shipping for exchanges.
We're sorry, but we cannot send out a new product unless either payment is made for the new shipment or the original is returned and received in-house.
PAYMENT OPTIONS
How can I pay
?
We can process your order most efficiently with payment from a credit card. We accept MasterCard, VISA, Discover. We will accept checks, money orders as well. Place your order online.
During the checkout procedure, enter in the credit card number in the space provided. Money Orders are treated as cash and orders are shipped immediately. Checks must clear the bank before we can ship. Please allow
7 days before we can ship your order..
We're sorry, but we do not ship C.O.D.
SALES TAX
Do I pay Sales Tax on my order?
Sales Tax must be charged on any delivery made inside
Nevada and in Florida in some cases, if our distributor in located in FLA, Maryland, Virginia,
South/North Carolina, CA, MA, MD, WA And Georgia,
then we are required to collect tax. If you have a Nevada Billing Address but have your order delivered to another state, it is Tax Exempt. The rate calculator will request your
county for delivery and add the appropriate Sales Tax if your order is taxable. We must have a valid Exemption Form on file for your company to remove the
tax. The rate calculator will tax your order. We adjust the invoice manually during processing.
TRACKING NUMBERS
May I have a tracking number?
Tracking numbers are generated by the shipping firm used to deliver your package. Depending upon the location of the item, we can have the carrier email us the tracking number. We are working on an automated
system to email this information to you as soon as we receive it. This is not available from some vendors and some warehouses.
PHONE ORDERS
Can I call in my order?
We
strongly
encourage you to place the order online.
See the Safe Shopping Guarantee below for security issues.
Part of our discount pricing is because we can handle orders online more efficiently than we can if they are called in. In addition, the website calculates shipping automatically, generates an email confirmation of your order, allows us to
send you the invoice via email immediately upon finalization of your order.
Tracking numbers automatically interlink with the web order to allow us to keep an eye on your order or find it more quickly if it goes astray. You also eliminate all chances of data entry errors when giving us your name, address, phone or
credit card number on the phone. Since you entered the data, you know it is correct.
Safe Shopping guarantee
Is my credit card safe?
-
We use the latest and most secure (ssl) secure socket layer.
-
Our checkout page details the procedures we use to protect you against fraudulent use (others using your card). Stolen cards are the most common reason for us to reject a sale.
-
We guarantee that
every transaction you make at Soundrite Acoustics.com will be safe.
In addition we have our software delete
your credit card information after your order has been processed.
Why are we so safe?
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When we send you a confirmation, we suppress the credit card info in our email.
Still don't want to use your credit card on the Internet?
No problem. Just complete our order form online. Enter your phone number in the "Purchase order box provided". You may call us with your name and order number to give us the card number over the
phone. See our policy if you don't have a credit card.
Do I have to sign for delivery?
Generally, most delivery services will require a signature for their records and ours. The driver is
responsible if your package disappears.
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
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